Our work doesn’t stop at the loading dock. After the many hours we have spent building your indoor waterfall system, we want it to arrive in perfect condition. We carefully crate each water feature system in our facility and supervise the loading. Our architectural water features are routinely shipped throughout the United States, Canada and many other locations beyond North America. Our freight contractors are experienced in moving high value merchandise and the care needed to deliver our contemporary water features. In the unlikely event that an order is damaged in transit, we will take full responsibility for repairing or replacing all items including filing any claims. All of our water feature systems are crated in secure, fully enclosed crates designed to prevent damage in transit. Our water wall construction details and our methods on how to build an indoor waterfall allow us to confidently ship by land or sea container virtually anywhere in the world.
We want to make your experience purchasing one of our fine indoor water features as pleasant and convenient as possible. From the moment you contact us, Origin Falls is committed to your satisfaction. Simply contact us between the hours of 9:00 am and 5:00 PM (eastern) and we will gladly answer any questions regarding water wall construction details or initiate your order. You are also welcome to e-mail inquiries at any time.